FAQ's
General FAQ
What is your turnaround time?
Orders are typically processed and shipped within 5 business days. During holidays or busy periods, this may take longer depending on our schedule.
Do you offer returns or exchanges?
All sales are final. However, if there is an issue with your order, please contact us at kahanikreative@gmail.com or via our Contact Us page.
Shipping delays are beyond our control once the package has been handed off to the carrier. If you need your order by a specific date, please email us before placing your order to confirm availability.
Can I get a proof before my item is made?
We don’t provide physical proofs of finished products, but digital design proofs can be shared upon request.
How can I reach you?
Feel free to email us at kahanikreative@gmail.com or use the Contact Us form on our website.
Custom Items
Can I request a custom design or product?
Yes! We’re happy to create custom designs. A design fee may apply based on the complexity of your request.
Can you engrave my logo?
We can engrave logos in black and white. Please send the file in PNG or SVG format.
Wholesale Orders
Do you take wholesale orders?
Yes, we handle custom wholesale requests. Contact us directly to discuss details.
Shipping
Do you ship internationally?
Currently, we only ship within the United States.
Is local pick-up an option?
Yes, local pick-up is available in Cerritos and Irvine, California. Choose this option at checkout, and we’ll email you the details once your order is ready.
Boards
Why does my board’s engraving look different?
Each board is crafted from natural wood, so variations in grain and texture will create a unique engraving every time.
Do you apply finishes to your boards?
No, our boards are sold unfinished.
Can I put my board in the dishwasher?
No, boards should be hand washed with warm water and soap. Dry immediately and avoid soaking.
Wood Products
Why are there imperfections on my wood product?
Natural wood may have knots, texture variations, or slight color differences. These are natural features and add to the product’s uniqueness.
Why does my engraving look lighter or darker?
Wood grains vary naturally, which affects how the engraving appears. Each piece is one of a kind.